Step 1: Click on a Product or Product Category of choice
Step 2: Click on SHOP NOW
Step 3: Click on ADD TO CART and effortlessly pick your essential
Step 4: Click CHECKOUT where you must complete the details of your order
and place your order successfully, and indulge in the glow of FloraSoul!

If you have any further questions you can connect with our helpdesk at +91-9805880098 or contact us on WhatsApp 10 am to 6 pm Monday to Saturday.

Once you hit 'CHECKOUT,' you'll land on a page to input your details and relevant Gift Voucher/Promotional code.
As you enter the code, the applicable discount or amount will be applied automatically.
Complete the checkout by settling the remaining amount with your preferred payment method.

If you prefer a more tangible approach to payments, choose Cash on Delivery (COD).
Simply pay in cash upon doorstep delivery. We embrace only Indian Rupees, no cheques
or drafts. COD availability varies by pin code, and it's free of charge for orders above Rs. 999. The maximum order value limit for placing a COD order is Rs 2499.

Stay in the loop by being part of our community! If you are a registered member, you can expect exclusive email alerts unveiling upcoming products. You can also, spot the latest additions effortlessly with the 'New Launch' marker on our home page as we launch new products. Don't miss out—subscribe to our newsletters for the freshest updates on product launches and promotions.

FloraSoul use Razorpay for all card payments and Netbanking—it's a standard and secure method that processes all your online transactions with us in an extremely safe manner. Enter your payment details and your bank with share a secure One Time Password to process the payment. Enter the details as required and avoid sharing any card details and One Time Passwords other than for the required payment.

Reach out to our Customer Care at +91-9805880098 or contact us on WhatsApp 10 am to 6 pm Monday to Saturday.

Yes, GST is included in the prices mentioned.

For orders within India: Choose from Cash on Delivery, Debit, Credit card, Netbanking, various UPI and Wallets like GPay, Paytm, Freecharge, Mobikwik, etc.

We do not take International Orders at the moment and look forward to reaching our overseas customers soon.

Absolutely, we are happy to take your order via phone. Dial us at +91-9805880098 to connect with our helpdesk team, ever ready to assist you. While some products and promotions may not be available for phone orders, we'll do our best to suggest suitable alternatives.

If the item you want is currently out of stock and you wish to make an immediate purchase, please reach out to our helpdesk at +91-9805880098 or contact us on WhatsApp. They will guide you regarding our retail partners who are coming on board.

Consult our Returns and Refunds Policy to determine eligibility for the order returns. Refund processing aligns with your bank's procedures, usually within 7 to 10 business days.

For an order that is already delivered, we do not accept cancellation requests unless they meet our policy criteria. For assistance, reach out to our Customer Care at +91-9805880098 between 10am to 6pm IST or drop us an email at care@florasoulinida.com.

We stand by the quality of our products and want you to be genuinely pleased with your purchase. If you're dissatisfied in any way, please go through our Returns and Refunds Policy for clarity on the process.

Need to cancel your order after it's shipped? No worries! Simply get in touch with our Customer Care at +91-9805880098 between 10 am to 6pm IST, and we'll guide you through the cancellation process.

For any reason, if you are not satisfied with the product received, within 3 days of receiving the product please reach out to our Customer Care at +91-9805880098 or on whatsApp. We will help you out on a case to case basis with the best possible solution.

We process domestic orders in 1 business day, and delivery typically takes 3-7 business days. In remote or challenging areas, it may extend to 10-12 working days. We currently do not take International Orders and look forward to working on reaching our international customers soon.

All deliveries require a signature. If you are unavailable, please arrange a reliable alternative like a family member, colleague or neighbour to receive the order. It is advisable to personally receive the product as FloraSoul does not take responsibility for any damages after the delivery is completed.

FloraSoul currently does not have physical stores, but we're exploring opportunities. Stay tuned for updates and hopefully, there'll be a store near you soon!

Every item in your order undergoes careful packaging, starting with cushioning using eco-friendly materials, it is then enclosed in a sturdy, recyclable shipper box, sealed, and made ready for shipping. Our commitment to quality extends to our packaging standards.

We rely on reputable courier services for all our deliveries. Once your order is on its way, an email or message will be sent to you, containing the tracking number and the courier partner's name handling your package. Use the tracking number to monitor your package status on the courier company's website.

We dispatch most orders within 24 hours, excluding Sunday and public holidays. Keep a check on your order's progress from the Account section. Utilize the "Track Your Order" tab for real-time updates on the exact status of your order.